FAQ

Is the door actually locked?

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Players will be metaphorically “locked” in a room, and in order to fully enjoy the game it is recommended that players remain inside the room throughout the allotted time. However, for safety reasons the door is accessible throughout the game, and players may leave the room at any time if necessary.

Is it scary?

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Escape rooms have themes and props to set a mood, but they are not haunted houses intended to scare players.

Is the activity physically strenuous?

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Escape rooms require brain power, not physical strength. At most, the activity will involve some squatting down to look under an object or to get a closer look at something. No climbing or heavy lifting is required.

Will I have to play with strangers?

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If you reserve less than the full number of spaces for the room, there is a very high chance you will be placed with other people. To guarantee a room exclusively for your group, you need to purchase all of the spots in a timeslot.

Will we be given hints during the game?

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Yes. Up to 5 free hints will be provided upon request.

What happens if we don’t escape in time?

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Escape rooms are challenging, so many players get close, but do not escape in time. At the end of the allotted time, the room will be opened and the solution explained. Please keep the solutions confidential so you do not spoil the experience for future players.

Can we play the same room more than once?

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Yes; however, solutions to the puzzles are provided at the end of each session. The room will contain the same puzzles, so the mystery will be gone.

Do I need a reservation to enjoy an escape room experience?

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Yes, a reservation is necessary. Players must book online and pay in full at the time of booking. You are welcome to walk in, but we cannot guarantee availability.

Can I cancel or reschedule my reservation?

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Unfortunately tickets are non-refundable. However, if you need to reschedule in the event of an emergency, please call at least 24 hours in advance and we will do our best to accommodate you.

How far in advance should I make my reservation?

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It is recommend that players book as far in advance as possible to ensure their desired date and time is available.

Can I book the escape room for a private party/corporate event?

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Yes. We are happy to accommodate single room private experiences, multiple room events, and team competitions. Private events include exclusive use of the room/rooms, and can even be held outside of regular business hours. A minimum of 10 ticket purchases are required to accommodate private bookings. Please contact us and we will be happy to arrange a personalized event for your group.

Can I bring extra people?

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Recommended group sizes have been prepared based on the square footage of the room and puzzles involved. However, if you book the entire room, we will consider requests for an additional 1-3 players, so long as the room can accommodate the same. You simply reserve the room for the maximum number of people and pay for the extra guests with a credit card upon arrival.

What happens if I arrive late?

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It is recommended that players arrive 15-20 minutes prior to the scheduled time. In order to avoid disruptions once the game has begun, we cannot permit late arrivals. There are no refunds for late arrivals, so please plan accordingly.

How long does each event last?

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In addition to the allotted time to play the game itself, players should expect a 15-20 minute briefing upon arrival to go over the rules of the game. Players may also stay for a short time after the game for team photos.

What should I bring with me?

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All you need to bring are your wits. The answers to the clues, riddles and puzzles are all in the room, and players can escape the room using basic logic, deductive reasoning, and teamwork skills.

Do I have to sign the Waiver and Release of Liability in order to participate?

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Yes. If you do not want to sign the waiver, then you cannot participate.

Can children participate?

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Participants must be at least 10 years of age. Children under the age of 10, infants and toddlers will not be allowed in the room. Children ages 10-15 must be accompanied by an adult. Anyone under the age of 18 must have the Waiver and Release of Liability form signed by their parent/legal guardian.

Are cell phones permitted in the room?

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Absolutely! Our rooms are custom-made, so Googling answers won't help.

Are food and drinks allowed in the escape room?

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No food or drinks are allowed in the escape room. In addition, it is recommended that alcoholic beverages are not consumed prior to participating in an escape room, as players will need all available brain power. We reserve the right to refuse entry to players who appear intoxicated.

Can I take photographs/videos?

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Of course! Just be sure not to spoil any of the puzzles or answers for future guests.

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